Privacy Policy

Last updated: 01062025
Website: www.gridbacksolar.com
Company: GridBack Solar (“we”, “us”, “our”)

GridBack Solar is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, submit your details, request a quote, or use our services.

Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

Full name
Home or property address
Email address
Telephone or mobile number
Property details (roof type, size, shading, orientation)
Energy usage information and copies of energy bills
Information provided via website forms, phone calls, emails, WhatsApp, TikTok, Instagram, Facebook, or other social media platforms

Information collected automatically:

IP address
Browser type and version
Device type
Pages visited and time spent on our website
Referring website addresses
Cookies and usage data

How We Use Your Information

We use your personal data to:

Provide solar assessments, system designs, and quotations
Contact you regarding your enquiry or booking
Arrange surveys, consultations, and installations
Coordinate with installation or engineering partners
Provide customer support
Improve our website, services, and customer experience
Comply with legal and regulatory requirements

If you submit your details via our website, phone, email, WhatsApp, TikTok, Instagram, Facebook, or any other communication channel, you consent to GridBack Solar contacting you using the details provided. This may include contact by phone, email, SMS, WhatsApp, or via our AI support agent for the purpose of responding to your enquiry and arranging your free solar assessment.

Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests (such as responding to enquiries and improving services)

You may withdraw consent at any time.

Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties where necessary, including:

Installation and engineering partners
Surveyors and technical contractors
Energy suppliers or grid operators (where required)
IT service providers and website hosts
Professional advisers
Authorities or regulators where required by law

All third parties are required to process your data securely and only for the agreed purpose.

Data Storage and Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

Our website uses cookies to enhance user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

Marketing Communications

If you make an enquiry or opt in, we may send information about our services or updates. You can unsubscribe at any time by contacting us directly.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

If you have questions about this Privacy Policy or how your data is handled, please contact:

GridBack Solar
Email: info@gridbacksolar.com
Address: The Swan Centre, Higher Swan Lane, Bolton, BL3 3AQ
Website: www.gridbacksolar.com

Privacy Policy

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