Privacy Policy
Privacy Policy
Last updated: 01062025
Website: www.gridbacksolar.com
Company: GridBack Solar (“we”, “us”, “our”)
GridBack Solar is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, submit your details, request a quote, or use our services.
Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly:
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Full name
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Home or property address
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Email address
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Telephone or mobile number
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Property details (roof type, size, shading, orientation)
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Energy usage information and copies of energy bills
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Information provided via website forms, phone calls, emails, WhatsApp, TikTok, Instagram, Facebook, or other social media platforms
Information collected automatically:
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IP address
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Browser type and version
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Device type
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Pages visited and time spent on our website
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Referring website addresses
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Cookies and usage data
How We Use Your Information
We use your personal data to:
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Provide solar assessments, system designs, and quotations
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Contact you regarding your enquiry or booking
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Arrange surveys, consultations, and installations
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Coordinate with installation or engineering partners
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Provide customer support
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Improve our website, services, and customer experience
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Comply with legal and regulatory requirements
If you submit your details via our website, phone, email, WhatsApp, TikTok, Instagram, Facebook, or any other communication channel, you consent to GridBack Solar contacting you using the details provided. This may include contact by phone, email, SMS, WhatsApp, or via our AI support agent for the purpose of responding to your enquiry and arranging your free solar assessment.
Lawful Basis for Processing
We process your data under one or more of the following lawful bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests (such as responding to enquiries and improving services)
You may withdraw consent at any time.
Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties where necessary, including:
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Installation and engineering partners
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Surveyors and technical contractors
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Energy suppliers or grid operators (where required)
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IT service providers and website hosts
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Professional advisers
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Authorities or regulators where required by law
All third parties are required to process your data securely and only for the agreed purpose.
Data Storage and Security
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.
Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can manage or disable cookies through your browser settings.
Marketing Communications
If you make an enquiry or opt in, we may send information about our services or updates. You can unsubscribe at any time by contacting us directly.
Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to certain processing
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
GridBack Solar
Email: info@gridbacksolar.com
Address: The Swan Centre, Higher Swan Lane, Bolton, BL3 3AQ
Website: www.gridbacksolar.com
